The following is an overview of services provided by Licar Management Group:

TENANT LEASING - the placement of new tenants  

• Placement of appropriate advertising and signage
• Receipt of all inquiries and completion of initial application forms
• Conducting all reference checks and review of applications forms
• Referral of approved application forms to appropriate property
• Preparation of all tenant documents including long term leases if appropriate,
• Collection of required security deposits, conducting move-in inspection; completion of all utility application forms;
• Collection of all rents due, issuing appropriate notices of non-payments, filing for Arbitration when necessary, conducting Arbitration hearings
• Receipt of notice to vacate from tenants
• Conducting tenant move-out documentation
• Handling the payout of security deposits as required by Law
• Establish a “good tenant reward program” as agreed with Client
• Provide referral services to qualified tenants
• Establish tenant retention program

MAINTENANCE SERVICES

• Conducting annual site inspections, unit by unit, to determine condition of all common areas, interiors of units, physical plant and equipment, providing report to Owner together with recommendations for replacement/repair
• Issuing work orders to either in-house maintenance department or referral to outside contractor
• Obtaining estimates from contractors or engineering reports according to requirement
• Establishing limit of expenditure with each client
• Establishing and maintaining a Maintenance Log for each property which details work required or completed in common areas or in individual units
• Establishing a Boiler Room Log Book where required
• Provision of 24 hour, 7 day/week emergency contact number for clients and tenants
• In-house charge out rates vary between $ 22- 40 per hour depending on the type of work required and level of experience required to complete the work professionally.

HIRING AND SUPERVISION OF ON-SITE STAFF

All on-site staff (resident managers) are employees of the project. However, the Owner, by virtue of our contract, instructs us to perform all the supervision, direction and reporting of such employees. We:

• Advertise, as required, for on-site staff requirements
• Review, interview and check all references of on-site staff
• Hire new staff and provide detailed training, provide new employees with a full copy of Training Manual, (training provided by a senior on-site manager)
• Provide 24 hour support to new staff from Head Office
• Issue directions as necessary to site staff particularly with respect to changes in legislation
• Conduct quarterly performance reviews
• Inspect property routinely to ensure all directives are being followed
• Receive all tenant related documentation for processing including rent, security deposits, tenancy agreements, application forms, move in and out forms, ensuring proper record keeping is being followed.
• Receive maintenance needs reports and process
• Consult with site manager on recommendations for repair, rehabilitation requirements
• Provide negotiation, mediation or arbitration when required between tenant/tenant or tenant/site manager
• Assist site manager with preparation for Arbitration Hearings
• Provide Fire Prevention and Evacuation training
• Provide Crime Prevention Seminars utilizing local police resources

Administrative services

• Head Office hours of operation are 8:00 a.m. to 4:30 p.m. Monday through Friday.
• Our office telephone is manned by an answering service that contacts the staff on call and refers all inquiries to the appropriate staff member.
• We have a full compliment of state of the art office equipment including computerized accounting & reporting; photocopying services, fax, Internet hook-up with ability to electronically mail statements and reports;
• The Head Office is staffed with a licensed Property Manager, Maintenance Manager, Accounting Manager, Clerical Support, Collections Manager and Receptionist as well as a full maintenance staff.
• Head Office staff are available to respond to all Client and Tenant inquiries, complaints or requests 24 hours a day. The only exceptions are during holidays when emergency calls only are fielded.
• Establish trust accounts with Client as beneficiary so all interest accrues to the benefit of the Client
• Preparation of custom designed management contract with Client